Everybody who runs a company knows this problem: How to know if people in the organization work efficiently?

Process Improvement or Process Re-Engineering is frequently taught at Thailand MBA schools. Using a structured approach consultants go through your processes in order to eliminate waste, i.e. eliminate everything that doesn’t create value to your organization. The typical result of such Process Reengineering projects are large documents that describe how people should work together. Unfortunately these documents only represent working steps in the ideal world, a world that is usually far away from the reality of today’s organizations.

In the real world, even if your people are perfectly trained on the newly optimized processes, people will face a lot of situations where they decide to ignore the documented process. As a result, the wisely designed processes are not doing what they are supposed to do and: Your business wastes valuable resources.

So, how can a CEO know that the organization works as they are supposed to work? The answer is “Process Governance”!

Similar like Corporate Governance, Process Governance deals with the question how to monitor key aspects of the Process in order to ensure that we don’t experience unnecessary inefficiencies and can act on issues very quickly.

Process Governance is the definition of effective key goal and key performance parameters that measure critical aspects of business processes. In additional it needs monitoring and follow-up processes to ensure that the organization quickly reacts on any kind of expections and issues. Business Process Management Software may help acquiring the necessary data.

Clients in Thailand that organized themselves towards better Process Governance were often amazed about the transparency that they got about the status of their organization efficiency. They were able to understood their operation bottlenecks and direct their people on really important activities.