Business Challenge

• The IT department admitted that they can deliver on only 50% of the committed functionalities for their next three releases
• The business is strongly dependent on new functionalities to maintain their competitive advantage
• Many key resources left the company after an aggressive reorganization (Offshoring)

Approach

• Conduct organization Audit to understand the real problems
• Stop Offshoring plans, roll back re-org and hire key resources back (as possible)
• Add Offshore programming resources on the side to support existing programming teams
• Create Masterplan to gain transparency about overall resource allocation
• Set-up Task Force (PMO) with external project managers to deliver ongoing projects

Results

• All releases delivered in time, scope and quality
• Many efficiency bottlenecks closed
• Employees re-motivated to stay and perform in the company
• Better planning processes to avoid re-occurrence of the situation
• Plan for moderate offshoring to save programming costs where appropriate