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Business Process Improvement in Thailand and other Asian Countries |
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- The company deployed a new ERP system in Asia, Middle East, and Australia
- The deployment was done within a very short time frame
- People received a quick systems training without any insight in underlying business processes
- After Going Live, many problems occurred – Accounting Information was incorrect
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| Apporach |
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- Setup a Business Process Improvement Team to gether issues from all functions in Thailand and other regions
- Define (process) issue resolution process
- Setup Process Communities to speed up issue resolution process
- Define process KPI's to monitor progress of the process and system clean-up
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- Six months after, most issues have been resolved
- Process Improvement Communities helped in finding good solutions and achieving a high degree of standardization even though most functions are located in remote areas
- Process Improvement Communities turned out to be very useful for better cross-functional understanding and continuous improvement of the organization
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Case Studies 
