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Business Process Improvement in Thailand and other Asian Countries
Business Challenge
 
  • The company deployed a new ERP system in Asia, Middle East, and Australia
  • The deployment was done within a very short time frame
  • People received a quick systems training without any insight in underlying business processes
  • After Going Live, many problems occurred – Accounting Information was incorrect
Apporach  
 
  • Setup a Business Process Improvement Team to gether issues from all functions in Thailand and other regions
  • Define (process) issue resolution process
  • Setup Process Communities to speed up issue resolution process
  • Define process KPI's to monitor progress of the process and system clean-up
Results
 
  • Six months after, most issues have been resolved
  • Process Improvement Communities helped in finding good solutions and achieving a high degree of standardization even though most functions are located in remote areas
  • Process Improvement Communities turned out to be very useful for better cross-functional understanding and continuous improvement of the organization
   
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