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Pragmatic Organization Turnaround


Situation

The company was successful during the last couple of years and became market leader in Thailand. Due to economic slow down and increased competition, the company was under pressure to streamline and optimize its operations to continue the success story and protect their leading market position.


Challenge


Even though the company is leading in their field, largely expensive investments into structural and IT changes and large consulting teams were not possible. Also, internal employees were so stretched due to fast expansion of the business that there was not much bandwidth to implement comprehensive solutions. Any standard consulting methodology would have failed due to budget constraint, unavailability of internal resources and lack of flexibility


Approach

  • Analyze organization effectiveness and efficiency bottlenecks along a standard framework. Scope of investigation comprised areas such as strategy alignment, processes, people, performance measurement, technology, communication patterns
  • Develop future Business BluePrint (Organization and Processes)
  • Conducted a change program for processes and organization introducing standard management consulting concepts
    • Balanced Score Card - Lite
    • Knowledge Management - Lite
    • Continuous Improvement - Lite
    • Talent Management - Lite
    • Competency Matrix- Lite
    • Business Process Management (BPM) - Lite
    • Customer Relationship Management (CRM) - Lite
    • Corporate Project Management Office (PMO) - Lite


Result

  • Due to the quick win based approach with strong prioritization, the company could improve their situation dramatically within months
  • Over time the company could move step by step towards the Business BluePrint design
  • Although employees were exposed to large changes of their work environment the client still can defend their leading position in Thailand


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