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Revenue Collection Improvement
Business Challenge
 
  • The company grew very fast over the past 10 years in Thailand and Malaysia
  • The process for billing and collections was very complex andmany people needed to be involved
  • The company serves more than 3,000 clients at many remote locations
  • Result: Huge amount of Outstanding Receivables (unpaid invoices) 
   
Approach
 
  • Systematically analyze A/R data to identify problems
  • Walk through the process to identify bottlenecks
  • Conduct GAP Analysis to see improvement potential areas
  • Establish a process Governance Framework
  • Train key stakeholders on improved process design
   
Results
 
  • Executive Management gained full visibility of the company through regular reports on business process statuses
  • Problems are spotted earlier and can be resolved with a much lower effort than before
  • Outstanding Receivables decreased by more than 60% within 6 months
  • Doubtful debt could be decreased by more than 80%
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