Everybody who runs a company in Thailand knows this problem: How to know if people in the organization work efficiently?

Process Improvement or Process Re-Engineering is frequently taught at Thailand MBA schools. Using a structured approach consultants go through your processes in order to eliminate waste, i.e. eliminate everything that doesn’t create value to your organization. The typical result of such Process Re-engineering projects are large documents that describe how people should work together. Unfortunately these documents only represent working steps in the ideal world, a world that is usually far away from the reality of today’s organizations.